Hospitality Information Systems Fundamentals

Learn Hospitality for your Hotel Business and Contact Center Environments

On this training you will learn the Property Management Systems (PMS) or Hotel Operating System (HOS), under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management. They are computerized systems that facilitate the management of properties, personal property, equipment, including maintenance, legalities and personnel all through a single piece of software. They replaced old-fashioned, paper-based methods that tended to be both cumbersome and inefficient. They are often deployed as client/server configurations. Today, most next-generation property management systems favor a software as a service (SaaS) model sustained by web and cloud technologies.

What you’ll learn

  • Learn the basic concepts of Hospitality and Features.
  • Learn the basic components of Hospitality Information Systems.
  • Understand how to transform your Hotel to be more productive with Hospitality Enterprise Features.
  • Learn the fundamentals of a Property Management System (PMS).

Course Content

  • Introduction –> 1 lecture • 1min.
  • Understanding the Hospitality Industry –> 1 lecture • 6min.
  • Guest Applications and Hotel Communications –> 1 lecture • 4min.
  • Avaya Hospitality and Property Management Systems –> 1 lecture • 6min.
  • Solutions for Hospitality and PMS Integrations –> 1 lecture • 4min.
  • Property Management Systems Architecture –> 1 lecture • 6min.
  • PMS Example Client Applications –> 1 lecture • 3min.
  • Understanding Hospitality Components and Outcomes –> 1 lecture • 5min.

Hospitality Information Systems Fundamentals

Requirements

  • Any User.

On this training you will learn the Property Management Systems (PMS) or Hotel Operating System (HOS), under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management. They are computerized systems that facilitate the management of properties, personal property, equipment, including maintenance, legalities and personnel all through a single piece of software. They replaced old-fashioned, paper-based methods that tended to be both cumbersome and inefficient. They are often deployed as client/server configurations. Today, most next-generation property management systems favor a software as a service (SaaS) model sustained by web and cloud technologies.

The first property management systems in the hospitality industry appeared on the market in the 1980s. Today, they are considered the most important piece of hotel technology.

In hotels, a property management system, also known as a PMS, is a comprehensive software application used to cover objectives like coordinating the operational functions of the front office, sales and planning, reporting etc. The system automates hotel operations like guest bookings, guest details, online reservations, posting of charges, point of sale, telephone, accounts receivable, sales and marketing, events, food and beverage costing, materials management, HR and payroll, maintenance management, quality management and other amenities. Hotel property management systems may have integrated or interface with third-party solutions like central reservation systems and revenue or yield management systems, online booking engine, back office, point of sale, door-locking, housekeeping optimization, pay-TV, energy management, payment card authorization and channel management systems.

Property Management systems allow local property managers and maintenance personnel to manage the day-to-day operations of their properties. Property maintenance for commercial properties includes major focus areas such as risk management, maintenance, communication, and tenant satisfaction. Usually a certain agreed percentage of the rent payment will be deducted on each rent payment collected by the property management as their service fee.

Get Tutorial